Privacy Policy – squeen88

1.Introduction

squeen88 ("we", "us", "our") is committed to protecting the privacy and personal data of every Member who registers and uses the squeen88.co platform ("Platform"). This Privacy Policy ("Policy") describes how squeen88 collects, processes, stores, uses, and in certain circumstances shares, the personal data of its Members and website visitors.

This Policy applies to all personal data processed in connection with squeen88 account registration, gaming activity, financial transactions, customer support interactions, and marketing communications. It applies regardless of the device or method by which you access the squeen88 Platform — desktop browser, mobile browser, or any other means.

This Policy should be read in conjunction with the squeen88 Terms & Conditions, which constitute the overarching agreement between squeen88 and its Members.

2.Data Controller

For the purposes of applicable data protection legislation, squeen88 is the data controller responsible for the personal data of its Members. squeen88 operates the Platform at squeen88.co and is responsible for determining the purposes and means of processing personal data collected through that Platform.

squeen88 operates under a gaming licence issued by an international gaming authority. Where the licensing jurisdiction imposes data handling obligations on squeen88 as part of its regulatory requirements, those obligations are reflected in and supplemented by this Policy.

3.Personal Data We Collect

squeen88 collects the following categories of personal data in connection with the operation of the Platform:

4.How We Collect Personal Data

squeen88 collects personal data through the following channels:

• Direct submission: data you provide during account registration, KYC verification, deposit and withdrawal requests, contact form submissions, and live chat interactions.
• Automated collection: technical and usage data collected automatically through server logs, cookies, and session tracking technologies when you access or use the squeen88 Platform.
• Third-party sources: identity verification data from KYC service providers; payment confirmation data from payment processors including Touch 'n Go eWallet, Boost, DuitNow, and FPX; fraud and AML screening data from compliance service providers.

5.Purposes of Processing & Legal Basis

squeen88 processes personal data for the following purposes. Each purpose is supported by a lawful basis for processing:

• Account creation and management — necessary for the performance of the contract between squeen88 and the Member.
• Identity verification (KYC) — necessary for compliance with legal obligations under the squeen88 gaming licence and applicable AML/CFT requirements.
• Processing deposits and withdrawals — necessary for the performance of the contract; financial data is shared with payment processors as required to execute transactions.
• Fraud detection and prevention — legitimate interest of squeen88 to protect the Platform from fraudulent activity and to protect other Members.
• Responsible gaming compliance — legal obligation; squeen88 is required under its gaming licence to monitor for problem gambling indicators and enforce age restrictions. The minimum age at squeen88 is 21 years.
• Customer support — legitimate interest in responding to Member queries and resolving complaints.
• Marketing communications — based on consent, where Members have opted in to receive promotional communications from squeen88. Members may withdraw consent at any time via account settings.
• Platform improvement and analytics — legitimate interest in improving the squeen88 Platform based on aggregated usage data.
• Legal compliance and regulatory reporting — compliance with legal obligations, including reporting obligations to the Gaming Authority.

6.Data Sharing & Disclosure

squeen88 does not sell personal data to third parties. squeen88 may share personal data with the following categories of recipients, strictly to the extent necessary for the stated purpose:

• KYC and identity verification providers — to verify Member identity and age as required by licensing obligations.
• Payment processors — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, and USDT TRC20 processors — to execute financial transactions.
• AML and fraud screening providers — to comply with anti-money laundering and counter-terrorism financing obligations.
• Gaming platform and software providers — game studios and platform technology providers who operate game titles or infrastructure on behalf of squeen88, subject to contractual data protection obligations.
• Regulatory and law enforcement authorities — where squeen88 is legally required to disclose data by applicable law, court order, or instruction of the Gaming Authority.
• IT service providers — cloud hosting, security, and infrastructure providers who process data on squeen88's behalf under data processing agreements.

All third-party service providers who receive personal data from squeen88 are required to process that data in accordance with squeen88's instructions and applicable data protection standards. squeen88 does not permit third-party service providers to use Member personal data for their own independent purposes.

7.International Data Transfers

squeen88 may transfer personal data to recipients located outside Malaysia in connection with the operation of its Platform. Where such transfers occur, squeen88 ensures that appropriate safeguards are in place to protect the personal data, including reliance on standard contractual clauses or equivalent mechanisms recognised under applicable data protection law.

8.Data Retention

squeen88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, regulatory, accounting, or reporting obligations. The following general retention periods apply:

• Account and KYC data: retained for a minimum of 5 years following account closure, as required by the squeen88 gaming licence and applicable AML legislation.
• Transaction data: retained for a minimum of 5 years from the date of the transaction.
• Customer support communications: retained for 2 years from the date of the last interaction.
• Marketing preferences and consent records: retained for the duration of the Member relationship and for 2 years thereafter.
• Technical and usage data: retained for 12 months on an identifiable basis; thereafter retained in anonymised and aggregated form for analytics purposes.

9.Data Security

squeen88 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL / TLS 1.3 encryption for all data in transit between Members and the squeen88 Platform
• Encryption of sensitive data at rest, including financial identifiers and identity documents
• Role-based access controls limiting staff access to personal data to those with a documented operational need
• Regular penetration testing and vulnerability assessments of the squeen88 Platform infrastructure
• Two-factor authentication enforced for all squeen88 administrative access
• Incident response procedures and mandatory breach notification protocols

Notwithstanding the above, no internet-based platform can guarantee absolute security. squeen88 encourages all Members to use strong, unique passwords for their squeen88 account and to enable SMS 2FA via account settings.

10.Cookies & Tracking Technologies

squeen88 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Strictly necessary cookies: required for the Platform to function, including session management and authentication. These cannot be disabled.
• Functional cookies: used to remember Member preferences, language settings, and Platform configuration choices.
• Analytics cookies: used to collect aggregated usage data to help squeen88 understand how Members interact with the Platform and to improve the user experience.
• Security cookies: used to detect and prevent fraudulent activity, including CSRF protection tokens.

squeen88 does not use third-party advertising cookies or behavioural tracking for advertising purposes on the Platform. Members may manage cookie preferences through their browser settings, noting that disabling strictly necessary cookies will affect Platform functionality.

11.Your Data Rights

Members have the following rights in relation to their personal data held by squeen88. These rights may be subject to conditions or limitations under applicable law:

To exercise any of the above rights, contact squeen88 support via live chat on squeen88.co or by email at [email protected]. squeen88 will respond to data rights requests within 30 days of receipt. Where a request is complex or squeen88 receives a high volume of requests, this period may be extended by a further 60 days with notification to the Member.

Please note that certain data may be exempt from deletion requests where squeen88 is legally required to retain it — for example, KYC and transaction records required under gaming licence obligations and AML law.

12.Children & Minors

squeen88 strictly prohibits access to or use of the Platform by individuals under the age of 21 years. squeen88 does not knowingly collect personal data from individuals under 21. If squeen88 becomes aware that personal data has been collected from an individual under 21, it will immediately close the relevant account, delete the data, and return any deposited funds to the originating payment method where practicable. If you believe that an individual under 21 has registered on squeen88, please contact support immediately.

13.Third-Party Links

The squeen88 Platform may contain links to third-party websites — for example, links to payment provider websites or gaming authority regulatory pages. squeen88 is not responsible for the privacy practices or content of any third-party website. This Policy applies solely to personal data collected and processed by squeen88 in connection with the squeen88.co Platform.

14.Changes to This Policy

squeen88 reserves the right to update or amend this Privacy Policy at any time. The revised Policy will be posted on squeen88.co with a revised "Last Updated" date. Where changes are material — for example, where squeen88 begins processing personal data for a new purpose or shares data with a new category of recipient — squeen88 will notify registered Members via their registered contact details and, where required, seek fresh consent before processing commences.

Continued use of the squeen88 Platform following the posting of a revised Policy constitutes acceptance of the updated terms.

15.Contact Us

For privacy-related enquiries, data rights requests, or complaints regarding squeen88's handling of your personal data, please contact squeen88 through the following channel:

Email: [email protected] (plain text — not a clickable link)
Live Chat: Available 24/7 via squeen88.co

squeen88 takes privacy complaints seriously. All complaints will be acknowledged within 2 business days and investigated within 30 days. If you are not satisfied with squeen88's response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.